:root{--brand:#ec1c24;--brand-dark:#c2161d;--brand-darker:#971015;--brand-soft:#fdeaeb;--brand-softer:#fff6f6;--brand-border:#f5c6c8;--bg:#f4eeee;--surface:#fff;--surface-alt:#faf6f6;--border:#e8dede;--text:#241a1b;--text-muted:#6f6265;--success:#0f7a57;--danger:#971015;--whatsapp:#25d366;--radius:14px;--shadow:0 10px 30px #3c14161f;color:var(--text);background:var(--bg);font-family:Segoe UI,system-ui,-apple-system,Helvetica Neue,sans-serif}*{box-sizing:border-box}body{background:linear-gradient(160deg,#f8f2f2 0%,#eee4e4 100%);min-height:100vh;margin:0}button{font:inherit;cursor:pointer}input,select{font:inherit;color:inherit}.app{justify-content:center;min-height:100dvh;padding:24px 16px;display:flex}.chat{background:var(--surface);border:1px solid var(--border);border-top:3px solid var(--brand);width:100%;max-width:900px;height:calc(100dvh - 48px);box-shadow:var(--shadow);border-radius:18px;flex-direction:column;display:flex;overflow:hidden}.chat__header{background:var(--surface);color:var(--text);border-bottom:1px solid var(--border);flex-shrink:0;justify-content:space-between;align-items:center;gap:12px;padding:12px 18px;display:flex}.chat__brand{align-items:center;gap:12px;min-width:0;display:flex}.chat__logo{flex-shrink:0;width:auto;height:34px}.chat__titles{border-left:1px solid var(--border);min-width:0;padding-left:12px}.chat__header h1{color:var(--text);margin:0;font-size:1rem}.chat__header p{color:var(--text-muted);margin:2px 0 0;font-size:.75rem}.chat__messages{background:var(--surface-alt);flex-direction:column;flex:auto;gap:16px;min-height:0;padding:20px 18px;display:flex;overflow-y:auto}.chat__filters{border-top:1px solid var(--border);background:var(--surface);flex-shrink:0;gap:10px;padding:10px 16px;display:flex}.chat__filters select{border:1px solid var(--border);background:var(--surface-alt);border-radius:10px;flex:1;min-width:0;padding:9px 10px}.chat__composer{border-top:1px solid var(--border);background:var(--surface);flex-shrink:0;gap:10px;padding:12px 16px 16px;display:flex}.chat__composer input{border:1px solid var(--border);background:var(--surface-alt);border-radius:12px;outline:none;flex:auto;min-width:0;padding:12px 14px}.chat__composer input:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}.btn{text-align:center;border:1px solid #0000;border-radius:10px;padding:11px 18px;font-weight:600;text-decoration:none;display:inline-block}.btn--primary{background:var(--brand);color:#fff}.btn--primary:hover:not(:disabled){background:var(--brand-dark)}.btn--primary:disabled{opacity:.5;cursor:not-allowed}.btn--ghost{color:var(--brand);background:0 0;border-color:currentColor}.chat__header .btn--ghost{color:var(--brand-dark);background:var(--brand-softer);border-color:var(--brand-border);text-decoration:none}.chat__header .btn--ghost:hover{background:var(--brand-soft);border-color:var(--brand)}.btn--sm{padding:7px 12px;font-size:.82rem}.message{gap:10px;max-width:100%;display:flex}.message--user{justify-content:flex-end}.message__avatar{background:var(--brand);color:#fff;border-radius:50%;flex-shrink:0;place-items:center;width:34px;height:34px;font-size:.72rem;font-weight:700;display:grid}.message__stack{flex-direction:column;gap:10px;min-width:0;max-width:100%;display:flex}.message--user .message__stack{align-items:flex-end;max-width:78%}.message__bubble{background:var(--surface);border:1px solid var(--border);border-radius:4px 14px 14px;max-width:640px;padding:11px 14px;font-size:.92rem;line-height:1.5}.message--user .message__bubble{background:var(--brand);color:#fff;border-color:var(--brand);border-top-left-radius:14px;border-top-right-radius:4px}.message__bubble p{margin:0}.message__bubble p+p{margin-top:4px}.message__error{color:var(--danger);background:#fbe9e6;border-radius:8px;padding:7px 10px;font-size:.83rem;margin-top:8px!important}.message__bubble--typing{gap:5px;padding:15px 14px;display:flex}.message__bubble--typing span{background:var(--text-muted);border-radius:50%;width:7px;height:7px;animation:1.2s ease-in-out infinite blink}.message__bubble--typing span:nth-child(2){animation-delay:.18s}.message__bubble--typing span:nth-child(3){animation-delay:.36s}@keyframes blink{0%,60%,to{opacity:.25;transform:translateY(0)}30%{opacity:1;transform:translateY(-3px)}}.chips{flex-wrap:wrap;gap:8px;display:flex}.chip{border:1px solid var(--brand);background:var(--brand-soft);color:var(--brand-dark);border-radius:999px;padding:6px 12px;font-size:.82rem}.chip:hover{background:var(--brand);color:#fff}.modal--form{max-width:620px}.order__intro{color:var(--text-muted);margin:0 0 14px;font-size:.88rem}.order__product{background:var(--brand-softer);border:1px solid var(--brand-border);border-radius:12px;gap:12px;margin-bottom:16px;padding:12px;display:flex}.order__product-media{background:var(--surface);border:1px solid var(--border);border-radius:10px;flex-shrink:0;place-items:center;width:74px;height:74px;display:grid;overflow:hidden}.order__product-media img{object-fit:contain;width:100%;height:100%;padding:5px}.order__product-info{min-width:0}.order__product-label{text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted);font-size:.68rem;display:block}.order__product-info strong{margin-bottom:6px;font-size:.95rem;display:block}.order__product-info p{color:var(--text-muted);-webkit-line-clamp:3;line-clamp:3;-webkit-box-orient:vertical;margin:2px 0 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textarea{border-color:var(--danger)}.order__error{color:var(--danger);font-size:.76rem;font-weight:500}.order__failure{color:var(--danger);background:#fbe9e6;border-radius:10px;margin:0 0 12px;padding:10px 12px;font-size:.85rem}.order__actions{justify-content:flex-end;gap:10px;padding-top:4px;display:flex}.order__actions .btn{min-width:130px}.message--bot .message__bubble--order{border-color:#bfe3d4;border-left:3px solid var(--success);background:#f2fbf7}.lang-picker{flex-wrap:wrap;gap:10px;display:flex}.lang-picker__btn{border:1px solid var(--brand);background:var(--surface);min-width:120px;color:var(--brand-dark);border-radius:12px;padding:12px 22px;font-size:1rem;font-weight:600;transition:background .15s,color .15s,transform .15s}.lang-picker__btn:hover{background:var(--brand);color:#fff;transform:translateY(-2px)}.btn--lang{min-width:38px;padding-top:5px;padding-bottom:5px;font-weight:700;line-height:1.5}.sr-only{clip:rect(0, 0, 0, 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#14285029}.carousel__arrow:disabled{opacity:0;pointer-events:none}.carousel__arrow--prev{left:-10px}.carousel__arrow--next{right:-10px}.product-card{scroll-snap-align:start;text-align:left;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);flex-direction:column;flex:0 0 190px;padding:0;transition:transform .18s,box-shadow .18s;display:flex;overflow:hidden}.product-card:hover{border-color:var(--brand);transform:translateY(-4px);box-shadow:0 8px 20px #14285026}.product-card__media{background:var(--surface-alt);border-bottom:1px solid var(--border);place-items:center;height:140px;display:grid;overflow:hidden}.product-card__media img{object-fit:contain;width:100%;height:100%;padding:8px}.product-card__placeholder{color:var(--text-muted);font-size:.8rem}.product-card__body{flex-direction:column;gap:5px;padding:10px 12px 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12px;font-size:.79rem}.modal__facts{background:var(--surface-alt);border-radius:10px;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:10px;margin:14px 0 0;padding:11px 12px;display:grid}.modal__facts dt{text-transform:uppercase;letter-spacing:.4px;color:var(--text-muted);font-size:.66rem}.modal__facts dd{margin:2px 0 0;font-size:.86rem;font-weight:600}.modal__description{margin-top:13px}.modal__description h4{text-transform:uppercase;letter-spacing:.4px;color:var(--text-muted);margin:0 0 5px;font-size:.72rem}.modal__description p{margin:0;font-size:.85rem;line-height:1.55}@media (width<=640px){.app{padding:0}.chat{border:none;border-top:3px solid var(--brand);border-radius:0;max-width:none;height:auto;position:fixed;inset:0}.chat__filters{flex-direction:column;gap:8px;padding:8px 12px}.chat__filters select{padding:8px 10px}.chat__composer{padding:10px 12px 12px;padding-bottom:calc(12px + env(safe-area-inset-bottom));flex-wrap:wrap;gap:8px}.chat__composer input{flex:1 1 0}.btn--mic{flex:0 0 46px}.chat__composer .btn--primary{flex:1 0 100%;padding:12px 18px}.chat__header{padding:10px 12px}.chat__header p,.chat__titles{display:none}.chat__logo{height:30px}.btn__label{display:none}.chat__header-actions{gap:6px}.chat__header .btn--sm{white-space:nowrap;padding:6px 10px;font-size:.75rem}.carousel__arrow{display:none}.product-card{flex-basis:165px}.modal__images{grid-template-columns:1fr}.modal__frame{height:155px}.modal__header h3{text-overflow:ellipsis;white-space:nowrap;font-size:.88rem;overflow:hidden}.modal__header-actions .btn--sm{padding:6px 10px;font-size:.78rem}}